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How is the Product Return Policy?

If you wish to return the product you purchased through our site, you must contact the Customer Services department within 14 days of the date of delivery to submit the problem and request a refund. 

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at sales@dieselmega.com. Please note that returns will need to be sent to the following address: 

Mega Dizel Yakıt Sistemleri İmalat Dış Ticaret San. Tic. Ltd. Şti. – IOSB Bedrettin Dalan Blv. Aykosan San. Sit. Çarşı Blok No 521, 34490  Başakşehir, Istanbul / Turkey 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at sales@dieselmega.com. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at sales@dieselmega.com.

uct you return, the package must be undamaged, the product is unused and must be in a condition of sale again. If the product is used within 14 days, the product return will not be accepted. As the return conditions of the products, the applications required by the Law No. 4077 on the Protection of Consumers are inevitable.

You can send the product you want to return to our return address with one of our contracted cargo companies (by writing your order number on the package) along with the label on which the product bar code is located. The customer pays the cargo costs at international returning products. Our contracted cargo companies are B2C Direct, DHL and UPS.

In order to be refunded, it is mandatory that your product return package has arrived. As soon as the returned products arrived, the products are checked for compliance with the return conditions of the products and refunded within 14 days. Refund is done excluding shipping charge. Our Customer Service Department will contact with you regarding returning process.

Return Address: Mega Dizel Yakıt Sistemleri İmalat Dış Ticaret San. Tic. Ltd. Şti. – IOSB Bedrettin Dalan Blv. Aykosan San. Sit. Çarşı Blok No 521, 34490  Başakşehir, Istanbul / Turkey
Tel: +90 212 286 61 58

An information message is sent via e-mail and SMS after returning products arrived to us.

How can I send back a Returned Product?

You can send back the returned product to our return address with one of our contracted cargo companies (by writing your order number on the package) along with the label on which the product bar code is located. . The customer pays the cargo costs at international returning products. Our contracted cargo companies are B2C Direct, DHL and UPS.